Before you order

Returns & Exchange

Exchange only, with a 24 hour window for defects. The full conditions are set out below so there are no surprises.

Exchange only. We do not offer refunds.
Please read this page before ordering — especially the timelines and the list of items that cannot be exchanged.

1. No refunds

We do not issue refunds on any order. Where an exchange is approved under the conditions below, we replace the item. Money is not returned to your payment method.

2. Defective items — 24 hour window

If your item arrives faulty, you must raise the claim within 24 hours of delivery. Claims made after 24 hours cannot be accepted.

Please send us both of the following:

  • Clear photographs showing the fault
  • A short video showing the fault on the item

A video taken while unboxing is the most useful, because it shows the condition the item arrived in — but any clear video of the fault is accepted.

Once we have reviewed your evidence and confirmed the fault, we will exchange the item at no cost to you.

3. Items that cannot be exchanged

White jerseys, and jerseys with white panels or white patterned sections, are not eligible for exchange under any circumstances — including size exchanges. Light fabric marks during try-on and transit, and we cannot resell a marked kit.

Also not eligible:

  • Personalised items — anything with name, number or patch printing, unless the print itself is faulty or does not match your order
  • Items that have been worn, washed, or had tags removed
  • Items reported after the 24 hour defect window

4. Size exchange

If the size does not fit, an exchange is available on eligible items. The process:

  • Contact us first. Message our team to confirm your replacement size is in stock. Do not ship anything before we confirm — parcels sent without confirmation cannot be processed.
  • You arrange the courier. Booking and sending the return parcel is the customer’s responsibility. We do not arrange pickup.
  • You cover shipping both ways — sending the item back, and delivery of the replacement.
  • A processing fee of ₹150 applies to every size exchange.
  • The item must be unworn and unwashed with all tags attached.
Check the size guide before ordering. Player builds run one size tighter than Master builds — measuring a shirt you already own is the most reliable method, and avoids the exchange cost entirely.

5. Costs at a glance

Situation Who pays shipping Processing fee
Defective item Troys Squad None
Size exchange Customer, both ways ₹150
Changed mind Not eligible
White or white-panel kit Not eligible
Personalised item Not eligible unless faulty

6. How to raise a request

Send us a message through the contact page with your order number, what the issue is, and your photographs or unboxing video. We reply within one business day.

You can also reach us on WhatsApp at +91 79047 68449, or by email at troyssquad@gmail.com.

7. Statutory rights

Nothing on this page limits any right you have under applicable consumer protection law in India.

8. Contact

Troys Squad
A10, Parsen Nagar, VGP Road, West Saidapet, Chennai 600015, Tamil Nadu, India
Phone / WhatsApp: +91 79047 68449
Email: troyssquad@gmail.com
Support hours: Monday to Saturday, 10:00am – 6:00pm IST

Last updated: 28 August 2026