Getting it to you

Shipping & Delivery

When your order leaves us, how long it takes, and what happens if something goes wrong.

1. Dispatch

Orders confirmed before 3:00pm IST are dispatched the same working day. Orders after that go the next working day. There is no dispatch on Sundays. Name, number or patch printing adds one working day.

2. Delivery times

Once dispatched, estimated delivery is:

Destination	Estimated delivery
Chennai	1–2 working days
Within Tamil Nadu	2–4 working days
Rest of India	4–5 working days

Across India as a whole, delivery is typically 4–7 working days from the day your order is dispatched. Sundays are not counted — there is no dispatch or delivery from us on a Sunday.

You can check the estimate for your own pincode on any product page before ordering.

3. Shipping charges

Shipping is charged by delivery location and is calculated automatically at checkout. The exact amount is shown to you before you pay — there are no charges added afterwards.

4. Tracking

A tracking link is sent to you when your parcel leaves us. If it has not arrived within 48 hours of dispatch, message us with your order number and we will trace it.

5. Delivery address

Please check your address and pincode carefully before paying. We dispatch to the address given at checkout. If you spot a mistake, contact us immediately — we can usually correct it before dispatch, but not after.

If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will contact you to arrange redelivery. Redelivery shipping is payable by the customer.

6. Once it is with the courier

We control how fast an order is packed and handed over. We do not control what happens after that. Regional strikes, weather, festival backlogs and courier disruption can all push a parcel past the estimates above, so please treat those as estimates and not guarantees.

That does not mean you are on your own. If the courier delays your parcel, damages it, marks it delivered when it is not, or loses it, message us with your order number. We will take it up with the courier and stay on it with you until it is resolved.

Where we know of a delay affecting your order, we will tell you before you have to ask.

7. Undelivered orders

If your order has not arrived well beyond the estimated window, contact us with your order number. We will raise it with the courier and, where a parcel is confirmed lost in transit, we will send a replacement or issue a full refund — see order processing and refunds.

8. Contact

Troys Squad
A10, Parsen Nagar, VGP Road, West Saidapet, Chennai 600015, Tamil Nadu, India
Phone / WhatsApp: +91 79047 68449
Email: troyssquad@gmail.com
Support hours: Monday to Saturday, 10:00am – 6:00pm IST

Last updated: 28 August 2026